Plugin · customer support
Groxbot + Onedesk
OneDesk is an all-in-one platform combining help desk and project management functionalities, enabling teams to manage customer support and project tasks seamlessly.
How a Bot uses Onedesk
24 Onedesk tools. Connect under Plugins. The Bot still asks before anything leaves the thread.
- Work the Onedesk queue you name. Draft replies from the transcript.
- Never close a ticket or message a customer until you say so.
- Flag anything that needs a human: refunds, legal, angry accounts.
Never without you
- Close a ticket
- Issue a refund or credit
First message
Draft replies for the open Onedesk tickets I name. Do not send or close.
Tools a Bot can call
A sample from the Onedesk toolkit. The Bot calls these after you connect. Writes that would go live still wait for approval.
- Create Worklog Entry
- Delete Attachment
- Delete Comment
- Delete Customer
- Delete Message
- Delete Project
Jobs that use Onedesk
- Account health — Watch the accounts you name. Flag churn risk with evidence. Do not message the customer until you say so.
Related integrations
FAQ
Does Groxbot have a native Onedesk integration?
Yes. Connect Onedesk under Plugins. The Bot still asks before anything leaves the thread — sending support included.
Can a Bot change live Onedesk data?
Not by default. Groxbot is talk-first: draft in the thread, grant access when it hits a wall. Live Onedesk writes wait for you.
Do I need a workflow builder?
No. Create a Bot, message it, grant access as needed. There isn't anything to learn — it's like bringing on a coworker.