Groxbot

Plugin · customer support

Groxbot + Re:amaze

Re:amaze is a multi-channel customer support platform offering live chat, email, social messaging, and automated workflows.

Get started

How a Bot uses Re:amaze

2 Re:amaze tools. Connect under Plugins. The Bot still asks before anything leaves the thread.

  • Work the Re:amaze queue you name. Draft replies from the transcript.
  • Never close a ticket or message a customer until you say so.
  • Flag anything that needs a human: refunds, legal, angry accounts.

Never without you

  • Close a ticket
  • Issue a refund or credit

First message

Draft replies for the open Re:amaze tickets I name. Do not send or close.

Tools a Bot can call

A sample from the Re:amaze toolkit. The Bot calls these after you connect. Writes that would go live still wait for approval.

  • Get report tags
  • Get Response Templates

Jobs that use Re:amaze

  • Account health — Watch the accounts you name. Flag churn risk with evidence. Do not message the customer until you say so.

Related integrations

IntercomPlugin · customer supportFaceupPlugin · customer supportFreshservicePlugin · customer supportFuseDeskPlugin · customer supportGleapPlugin · customer supportHelp ScoutPlugin · customer support

FAQ

Does Groxbot have a native Re:amaze integration?

Yes. Connect Re:amaze under Plugins. The Bot still asks before anything leaves the thread — sending support included.

Can a Bot change live Re:amaze data?

Not by default. Groxbot is talk-first: draft in the thread, grant access when it hits a wall. Live Re:amaze writes wait for you.

Do I need a workflow builder?

No. Create a Bot, message it, grant access as needed. There isn't anything to learn — it's like bringing on a coworker.