Groxbot

Plugin · customer support

Groxbot + Request Tracker (RT)

Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.

Get started

How a Bot uses Request Tracker (RT)

11 Request Tracker (RT) tools. Connect under Plugins. The Bot still asks before anything leaves the thread.

  • Work the Request Tracker (RT) queue you name. Draft replies from the transcript.
  • Never close a ticket or message a customer until you say so.
  • Flag anything that needs a human: refunds, legal, angry accounts.

Never without you

  • Close a ticket
  • Issue a refund or credit

First message

Draft replies for the open Request Tracker (RT) tickets I name. Do not send or close.

Tools a Bot can call

A sample from the Request Tracker (RT) toolkit. The Bot calls these after you connect. Writes that would go live still wait for approval.

  • Add Ticket Comment
  • Create Ticket
  • Get Queue
  • Get Ticket
  • Get Ticket History
  • List Queues

Jobs that use Request Tracker (RT)

  • Account health — Watch the accounts you name. Flag churn risk with evidence. Do not message the customer until you say so.

Related integrations

IntercomPlugin · customer supportFaceupPlugin · customer supportFreshservicePlugin · customer supportFuseDeskPlugin · customer supportGleapPlugin · customer supportHelp ScoutPlugin · customer support

FAQ

Does Groxbot have a native Request Tracker (RT) integration?

Yes. Connect Request Tracker (RT) under Plugins. The Bot still asks before anything leaves the thread — sending support included.

Can a Bot change live Request Tracker (RT) data?

Not by default. Groxbot is talk-first: draft in the thread, grant access when it hits a wall. Live Request Tracker (RT) writes wait for you.

Do I need a workflow builder?

No. Create a Bot, message it, grant access as needed. There isn't anything to learn — it's like bringing on a coworker.