Groxbot + Retently

Retently is a customer experience management platform that enables businesses to collect, analyze, and act on customer feedback through surveys and integrations.

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How a Bot uses Retently

15 Retently tools. Connect under Plugins. The Bot still asks before anything leaves the thread.

Open the Retently files you name. Summarize, extract dates, list open questions.
Propose edits in the thread. Do not overwrite the source until you say so.
If the file is missing, it stops instead of guessing.

Never without you

Overwrite the source file
Share a doc outside the workspace

First message

Open this Retently file. Five bullets: dates, decisions, open questions. Do not edit it.

Tools a Bot can call

A sample from the Retently toolkit. The Bot calls these after you connect. Writes that would go live still wait for approval.

Add Feedback Tags
Add Feedback Topics
Create or Update Customers
Delete Customers
Get Campaigns
Get Customer By ID

Jobs that use Retently

Talent scout — Source candidates from the brief. Never email anyone without approval. End with a shortlist and why.
Bug reproduction — Reproduce the bug from the report. Write steps, expected vs actual, and a minimal fixture. Do not change production.
Chief of staff — A source-linked digest of Slack, inbox, calendar, and notes — only the items that map to this week’s priorities. Does not send. Does not move meetings.